Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (3-4 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
|Payment Method||Refund Option||Refund Time|
|All||Refund Voucher||10-20 working days|
|Debit or Credit Card (Swipe on Delivery) / PortWallet (All Mobile Payment Provider & Online Debit or Credit Card)||Bank Deposit; Mobile Payment Reversal (bKash / Rocket)||10-15 working days|
|SSLCommerz (Debit or Credit & Other Mobile Payment Reversal)||15-20 working days|
|Cash on Delivery (COD)||Bank Deposit; Mobile Payment Provider (bKash / Rocket)||5-10 working days|
|Voucher||Refund Voucher||3-5 working days|
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
- Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)
- Delivery of a product that is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only